Last Updated: July 6, 2025
Privacy Commitment: ConciergeCohost is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform.
1.1 Information You Provide Directly
Account Information:
- Name, email address, phone number
- Google account information (when using Google login)
- Profile picture and business information
Property Management Data:
- Property details, addresses, and descriptions
- Guest information and reservation data
- Financial data related to bookings and payments
- Cleaning schedules and maintenance records
Communication Data:
- Contact form submissions
- Support ticket communications
- Feedback and survey responses
1.2 Information Collected Automatically
Usage Information:
- Pages visited, features used, and time spent on platform
- Device information (browser type, operating system)
- IP address and general location data
- Login timestamps and session duration
Technical Information:
- Cookies and similar tracking technologies
- Error logs and performance data
- User agent strings and referrer information
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Provision
- Provide and maintain our property management platform
- Process bookings, payments, and reservations
- Facilitate communication with guests and service providers
- Generate reports and analytics for your business
2.2 Account Management
- Create and manage your user account
- Authenticate your identity and prevent fraud
- Provide customer support and respond to inquiries
- Send important account and service notifications
2.3 Improvement and Analytics
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Conduct research and data analysis
- Monitor platform performance and security
2.4 Legal and Safety
- Comply with legal obligations and regulations
- Protect against fraud, abuse, and security threats
- Enforce our Terms of Service
- Respond to law enforcement requests when required
We do not sell, trade, or rent your personal information. We may share your information in the following limited circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, including:
- Cloud hosting and data storage providers
- Payment processing companies
- Analytics services (Google Analytics)
- Customer support tools
- Security and fraud prevention services
3.2 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
3.3 Legal Requirements
We may disclose your information when required by law, such as:
- In response to a subpoena or court order
- To comply with applicable laws and regulations
- To protect our rights, property, or safety
- To protect the rights, property, or safety of our users
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Safeguards:
- Encryption of data in transit and at rest
- Secure database configurations and access controls
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
Organizational Safeguards:
- Employee training on data protection and privacy
- Access controls and need-to-know principles
- Regular review of security policies and procedures
- Incident response and breach notification procedures
5. Cookies and Analytics
5.1 Cookies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for basic platform functionality
- Performance Cookies: Help us understand how you use our platform
- Authentication Cookies: Keep you logged in during your session
5.2 Google Analytics
We use Google Analytics (GA4) with tracking ID G-R8VXTG6E59 to understand how users interact with our platform. Google Analytics collects:
- Page views and user behavior patterns
- Device and browser information
- General geographic location
- Traffic sources and referrals
You can opt out of Google Analytics by visiting: Google Analytics Opt-out
6. Third-Party Services
Our platform integrates with various third-party services. Each has its own privacy policy:
- Google Services: Authentication, Analytics - Google Privacy Policy
- Payment Processors: Secure payment handling with industry-standard encryption
- Booking Platforms: Integration with vacation rental listing sites
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active
- Property Data: Retained for business records and legal compliance
- Communication Data: Retained for customer support purposes
- Analytics Data: Aggregated data may be retained indefinitely
You may request deletion of your data at any time by contacting us.
8. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to certain processing of your information
- Restriction: Request restriction of processing under certain circumstances
9. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information we collect and how it's used
- Right to delete personal information we have collected
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
10. GDPR Rights (European Users)
If you are in the European Economic Area, you have rights under the General Data Protection Regulation:
- Legal basis for processing: Legitimate interest and contract performance
- Right to withdraw consent where processing is based on consent
- Right to file a complaint with your local data protection authority
- Right to data portability and right to be forgotten
11. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on this page
- Sending email notification to registered users
- Displaying a prominent notice on our platform
Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Response Time: We will respond to privacy-related inquiries within 30 days. For urgent matters related to data security, please call our support line directly.